Privacy Policy

At Indian Zevar (formerly known as Winsome Shops Jewellers), we are dedicated to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect the personal information of those who use our website, https://indianzevar.com.

Collection of Information:

We collect information from our customers to process orders and provide the best possible service. The information we collect includes your name, address, phone number, and email address. We will not collect any sensitive information without your explicit consent.

Accuracy and Updating of Information: We make sure that the information we hold about our customers is accurate and up-to-date. If you would like to check the information we have on file, please email us. If you find any inaccuracies, we will promptly correct or delete them.

Security of Information:

The personal information we collect is stored securely in accordance with our internal security policy and relevant laws.

Use of Cookies: We may use technology to track the behavior patterns of visitors to our site. This may involve the use of a "cookie," which is stored on your browser. You can usually modify your browser settings to prevent this from happening. However, the information collected through this method may be used to identify you unless you take steps to prevent it.

Marketing Communications:

We will not send marketing emails unless we have your consent. You have the option to opt-out of any future marketing communications from us or from other traders.

Contacting Us:

If you have any questions or comments about privacy, please feel free to contact us.

Changes to Privacy Policy:

From time to time, we may update our Privacy Policy. Your continued use of our services constitutes your acceptance of the then-current Privacy Policy and Terms of Use. We encourage you to periodically review this page for any changes.

Disclaimer:

Indian Zevar (formerly known as Winsome Jewellers), does not guarantee that our website will be constantly available or available at all. We also do not warrant that the information on our website is complete, accurate, or non-misleading. Indian Zevar will not be liable to you in any way for any contents of, use of, or otherwise in connection with our website.

Phone Number Requirement and Notification:

When placing an order on our website, you will be required to enter a valid phone number. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications for any updates related to your order, shipment, or delivery. We will not use your personal information for any promotional phone calls or SMS.

🙏 Can I get my product personalized?

Certainly!Please reach out to us viaWhatsApp: +91 9160377704, or Email: indiazevar@gmail.com. We'll be happy to discuss your requests, and we'll provide you with more information. Your unique piece awaits! ✨

🚚 What is your standard dispatch time?

Our standard delivery time is 3-5 days.

Note : Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon we can in case of any such delays.

🧐 What's the quality and authenticity of the gemstones you use in your designs?

All our gemstones are real and responsibly sourced. They might have small imperfections like tiny marks or spots. These imperfections are natural and add to the unique beauty of each gem. If you want more information, you can contact us at +91 9160377704 or email us at indiazevar@gmail.com.

🤔 Why does the product look different on the website and social media compared to the real piece?

We aim for authentic design with true colors, but variations due to lighting and screen resolution may occur. Each handcrafted product is unique, with slight variations in weight and dimensions (5-10%). We strive towards putting all our efforts to match it to the specifications provided on the web/social media and do not compromise on quality at any point.

💰 Why did the price for a design change from what I saw earlier?

We change prices only when there's a significant increase in the cost of materials like gold or other precious materials used in the design. This is the sole reason for any price adjustment. We aim to keep our pricing fair and transparent. If you have questions about a specific design, please feel free to ask.

🙄 Do you take customization orders?

At Indian Zevar, all our products are carefully designed and curated to seamlessly complement your style. While we don't accept all customization orders, we're happy to review your request.  Contact us via WhatsApp at+91 9160377704 or Email at indiazevar@gmail.com and we'll assess your request and respond promptly. Your satisfaction is important to us.

🧐 Why Do You Use Pearls and Gemstones That Look Old or Not Perfect in Your Jewelry?

We use pearls and gemstones that might appear old or not perfect in our jewelry because we believe these natural features give our pieces a special and genuine quality. Instead of trying to make them look flawless, we celebrate their unique characteristics.

📄 Is Your Jewelry Certified?

Absolutely, we take great pride in the authenticity of our products. We provide an "Our Brand Certificate" with each purchase, assuring our customers of the origin and quality of our jewelry. This certificate serves as a formal declaration of our commitment to meeting industry and ethical standards. If you have any questions about our certificates or need further information, please don't hesitate to reach out. Your trust and satisfaction are our top priorities.

💔 What if I receive a damaged piece?

Oh, that's unfortunate!  If your product arrives damaged, please email us at indiazevar@gmail.com within 24 hours with photos of the issue. We'll quickly arrange a replacement order and pickup for the damaged item. Please make sure it's in its original condition and securely packaged. Your satisfaction is our priority.

👨‍👩‍👧‍👦 Is your jewelry suitable for men, women, and kids?

Yes, our jewelry is designed to be versatile and suitable for men, women, and kids. While not all collections may be unisex, we offer a range of pieces that are perfect for all ages and genders. Explore our diverse collection to find the jewelry that suits your unique style and preferences.