Refund and Returns Policy

At Indian Zevar (formerly known as Winsome Jewellers), we understand the importance of customer satisfaction and strive to provide the best shopping experience to our valued customers. However, we do not accept returns on our products.

In the event of damage during shipping, we will replace the product with the same item or exchange it with an item of equal value. Please note that this return policy does not apply to custom-made or custom-stitched orders.

Return Options: If you receive a damaged item, you have the following options:

  1. Request a replacement, either the same item or a different item from our website
  2. Request a coupon code of the same value for a future purchase on our website. With the coupon code, you can select any item on our website up to the value of the returned item.

Conditions of Return: To be eligible for a return, the jewellery must be unused (other than for trial), unaltered, unwashed, and undamaged in any way. Returns are only acceptable within 3 days from the date of delivery. The original tags and packaging must be intact and for items that come in branded packaging, the box must be undamaged. The cost of return shipping will not be covered by us. Made to order and jewellery items are not covered under the return policy.

Cancellation Policy: Unfortunately, we do not accept cancellations of orders after 24 hours from the time the order was placed. No cancellations are accepted on made to order or customized items.

🙏 Can I get my product personalized?

Certainly!Please reach out to us viaWhatsApp: +91 9160377704, or Email: indiazevar@gmail.com. We'll be happy to discuss your requests, and we'll provide you with more information. Your unique piece awaits! ✨

🚚 What is your standard dispatch time?

Our standard delivery time is 3-5 days.

Note : Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon we can in case of any such delays.

🧐 What's the quality and authenticity of the gemstones you use in your designs?

All our gemstones are real and responsibly sourced. They might have small imperfections like tiny marks or spots. These imperfections are natural and add to the unique beauty of each gem. If you want more information, you can contact us at +91 9160377704 or email us at indiazevar@gmail.com.

🤔 Why does the product look different on the website and social media compared to the real piece?

We aim for authentic design with true colors, but variations due to lighting and screen resolution may occur. Each handcrafted product is unique, with slight variations in weight and dimensions (5-10%). We strive towards putting all our efforts to match it to the specifications provided on the web/social media and do not compromise on quality at any point.

💰 Why did the price for a design change from what I saw earlier?

We change prices only when there's a significant increase in the cost of materials like gold or other precious materials used in the design. This is the sole reason for any price adjustment. We aim to keep our pricing fair and transparent. If you have questions about a specific design, please feel free to ask.

🙄 Do you take customization orders?

At Indian Zevar, all our products are carefully designed and curated to seamlessly complement your style. While we don't accept all customization orders, we're happy to review your request.

Contact us via WhatsApp at+91 9160377704 or Email at indiazevar@gmail.com and we'll assess your request and respond promptly. Your satisfaction is important to us.

🧐 Why Do You Use Pearls and Gemstones That Look Old or Not Perfect in Your Jewelry?

We use pearls and gemstones that might appear old or not perfect in our jewelry because we believe these natural features give our pieces a special and genuine quality. Instead of trying to make them look flawless, we celebrate their unique characteristics.

📄 Is Your Jewelry Certified?

Absolutely, we take great pride in the authenticity of our products. We provide an "Our Brand Certificate" with each purchase, assuring our customers of the origin and quality of our jewelry. This certificate serves as a formal declaration of our commitment to meeting industry and ethical standards. If you have any questions about our certificates or need further information, please don't hesitate to reach out. Your trust and satisfaction are our top priorities.

💔 What if I receive a damaged piece?

Oh, that's unfortunate!
 If your product arrives damaged, please email us at indiazevar@gmail.com within 24 hours with photos of the issue. We'll quickly arrange a replacement order and pickup for the damaged item. Please make sure it's in its original condition and securely packaged. Your satisfaction is our priority.

👨‍👩‍👧‍👦 Is your jewelry suitable for men, women, and kids?

Yes, our jewelry is designed to be versatile and suitable for men, women, and kids. While not all collections may be unisex, we offer a range of pieces that are perfect for all ages and genders. Explore our diverse collection to find the jewelry that suits your unique style and preferences.