Terms of service
Last Updated: 23 August 2026
Welcome to Indian Zevar.
These Terms of Service govern your access to and use of the Indian Zevar website and your purchase of products and services through our website.
By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced on this website.
1. About Indian Zevar
This website is operated by Indian Zevar, a jewellery business based in Hyderabad, Telangana, India.
Indian Zevar offers jewellery and related products through its website and other sales channels.
Our jewellery may include handcrafted elements, natural gemstones, freshwater pearls, different metals, finishes and other materials depending on the individual product.
2. Product Information
We make reasonable efforts to provide accurate information about our products, including, where applicable:
- Materials
- Gemstones and pearls
- Form and specifications
- Dimensions
- Weight
- Finish or polish
- Product photographs
- Availability
- Product-specific information
Customers are encouraged to read the complete product description and specifications before placing an order.
If you require clarification regarding a product, material, gemstone, pearl, size, finish or other specification, please contact us before placing your order.
3. Natural Materials & Handmade Variations
Some Indian Zevar jewellery incorporates natural gemstones, freshwater pearls and handcrafted elements.
Natural materials may naturally vary in:
- Colour
- Shape
- Size
- Pattern
- Surface characteristics
- Texture
Handcrafted jewellery may also have minor variations in finishing, texture, alignment or detailing.
Such variations may be inherent to the material or handmade process and should not automatically be considered defects.
4. Product Images & Colour
We make reasonable efforts to photograph and display our products accurately.
However, colours, finishes, proportions and details may appear slightly different depending on lighting, photography conditions, screen settings and the device used to view the website.
Where written product specifications are provided, customers should consider those specifications along with the product images.
5. Product Availability
Products displayed on our website may be ready to ship, made to order, customised or temporarily unavailable.
Availability and preparation timelines may vary by product.
Where applicable, relevant information will be mentioned on the product page or communicated to the customer.
6. Made-to-Order & Customised Jewellery
Certain jewellery may be prepared or created specifically against an order.
Customisation may involve changes to design, size, gemstones, pearls, materials, finish or other specifications.
The final specifications, price and estimated timeline of a customised order will depend on the requirements agreed with the customer.
Customers should carefully confirm the agreed specifications before approving a customised order.
Made-to-order and customised jewellery is generally not covered under our standard cancellation and return policy.
Please refer to our Refund & Returns Policy for applicable conditions.
7. Pricing
Product prices displayed on the website are subject to change without prior notice.
The applicable price for an order will generally be the price displayed when the order is placed, subject to correction of any genuine pricing or product information error.
Applicable shipping charges, taxes, customs duties or other destination-specific charges may apply depending on the order and destination.
8. Orders & Order Acceptance
Placing an order constitutes a request to purchase the selected product.
Orders are subject to product availability and successful payment confirmation.
Indian Zevar reserves the right to refuse, limit or cancel an order in circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Payment issues
- Suspected fraudulent or unauthorised transactions
- Other circumstances that prevent us from fulfilling the order
Where an order is cancelled by Indian Zevar after payment has been received, any applicable refund will be processed according to the circumstances and our Refund & Returns Policy.
9. Payment & Customer Information
Customers are responsible for providing accurate and complete information required to process an order.
This may include:
- Name
- Billing address
- Shipping address
- Phone number
- Email address
- Other information required for fulfilment
Providing inaccurate or incomplete information may affect order processing or delivery.
10. Order Cancellation
Orders may be cancelled within 24 hours from the time the order was placed, subject to the applicable conditions.
Cancellation requests received after 24 hours will generally not be accepted.
Made-to-order, customised, personalised, bespoke or specially prepared jewellery may not be eligible for cancellation once preparation or production has commenced.
Please refer to our Refund & Returns Policy for complete conditions.
11. Shipping & Delivery
Most ready-to-ship orders are dispatched within 0–3 business days after order confirmation and successful payment.
For domestic orders within India, standard delivery generally takes approximately 0–7 business days after dispatch.
These timelines are estimates and may vary depending on the destination, courier service and circumstances beyond our reasonable control.
Made-to-order and customised jewellery may require additional preparation time.
Please refer to our Shipping & Delivery Policy for complete information.
12. Returns, Replacements & Refunds
Indian Zevar generally does not accept returns for products that have been correctly supplied and delivered in good condition.
In the event of eligible shipping damage or another qualifying issue, an appropriate resolution may be provided following assessment.
Depending on the circumstances, this may include replacement, exchange, repair or refund.
Eligible shipping-damage claims must generally be reported within 3 days of delivery.
Please refer to our Refund & Returns Policy for complete conditions.
13. Jewellery Care
Jewellery requires appropriate care depending on its materials, gemstones, pearls, finishes and construction.
Customers are encouraged to follow our Jewellery Care Guide and any product-specific care instructions.
Damage caused by inappropriate handling, storage, cleaning, chemical exposure, accidental impact, modification or normal wear may not be considered a product defect.
14. Jewellery Care & Restoration Services
Indian Zevar may provide professional jewellery care and restoration services, subject to the nature and condition of the jewellery.
Services may include:
- Jewellery Health Check-Up
- Jewellery Consulting
- Professional Cleaning
- Re-Polishing
- Pearl Restringing
- Loose-Stone / Setting Check
- Minor Repairs
- Restoration
These services are assessed individually.
There is no universal fixed price list. Where paid work is recommended, a quotation may be provided based on the jewellery's condition, materials involved, required work and complexity.
Chargeable work will be undertaken after customer approval.
15. Intellectual Property
Unless otherwise stated, the Indian Zevar name, logo, product photographs, written content, graphics, videos, designs and other original website content belong to or are used by Indian Zevar with appropriate rights.
You may not reproduce, copy, modify, distribute or commercially use such content without prior written permission, except where permitted by applicable law.
16. Website Use
You agree to use this website only for lawful purposes.
You must not knowingly:
- Misuse the website
- Submit false or misleading information
- Attempt unauthorised access
- Interfere with the operation or security of the website
- Upload malicious code
- Copy or exploit website content without permission
- Use the website for unlawful purposes
17. Third-Party Services & Links
Our website may use or link to third-party services, including payment providers, courier services, social platforms, maps and other external services.
Such third-party services operate independently and may be subject to their own terms and policies.
Indian Zevar is not responsible for the independent operation, content or policies of third-party websites or services.
18. Errors & Corrections
Occasionally, website information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, shipping charges or other information.
Indian Zevar reserves the right to correct such information and, where necessary, cancel or modify an affected order, subject to applicable law.
19. Website Availability & Liability
We make reasonable efforts to maintain the availability and accuracy of our website, but we do not guarantee that the website or its services will always be uninterrupted, error-free or continuously available.
To the extent permitted by applicable law, Indian Zevar shall not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service disruptions, courier delays, payment-system failures, technical issues, natural events or other external circumstances.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded.
20. Changes to These Terms
Indian Zevar may update these Terms of Service from time to time.
The updated version will be published on this page with the revised date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
21. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any dispute shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.
22. Contact Information
Indian Zevar
The Jewel Mall, Gulzar Houz
Charminar, Hyderabad, Telangana – 500002, India
Phone: +91 9160377704
Email: indiazevar@gmail.com