Shipping policy

Last Updated: 23 August 2026

At Indian Zevar, every order is carefully prepared, checked and packaged before it leaves our hands.

Shipping timelines may vary depending on the product, destination and nature of the order.

1. Order Processing & Dispatch

Most ready-to-ship orders are dispatched within 0–3 business days after the order is confirmed and payment is successfully received.

Made-to-order, customised, bespoke or specially prepared jewellery may require additional processing time.

The applicable preparation timeline will be communicated to the customer based on the nature of the order.

Orders placed on Sundays, public holidays or during periods of unusually high order volume may require additional processing time.

2. Delivery Time

For domestic orders within India, standard delivery generally takes approximately 0–7 business days after dispatch, depending on the destination, courier service and other operational factors.

Delivery timelines are estimates and are not guaranteed.

Delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Courier operations
  • Remote locations
  • Address-related issues
  • Operational disruptions
  • Circumstances beyond our reasonable control

3. Order Tracking

Once your order has been dispatched, tracking information will be provided through the contact details associated with your order, where tracking is available.

Customers can use the tracking information to follow their shipment through the relevant courier service.

4. Shipping Partners

Indian Zevar may use different courier or logistics partners depending on the destination, shipment requirements, service availability and other operational considerations.

We reserve the right to select or change the shipping carrier where necessary.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • Phone number
  • House / building / shop details
  • Area / locality
  • City
  • State
  • PIN code

Indian Zevar cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, recipient unavailability, refusal to accept the shipment or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

6. Damaged Shipments

If your parcel appears visibly damaged at the time of delivery, please document the condition of the package before opening it wherever reasonably possible.

If the jewellery inside the package appears to have been damaged during transit, please contact us within 3 days of delivery with clear photographs and/or video of:

  • The outer packaging
  • The inner packaging
  • The jewellery
  • The damage

Transit-damage claims will be reviewed based on the circumstances and supporting information provided.

Please refer to our Refund & Returns Policy for the applicable claim conditions.

7. International Shipping

International shipping may be available for selected destinations.

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Local taxes
  • Customs clearance charges
  • Other destination-specific fees

Such charges are generally the responsibility of the customer, unless specifically stated otherwise by Indian Zevar.

International delivery timelines may vary depending on the destination country, customs clearance, courier operations and local regulations.

8. Multiple Items in One Order

If an order contains multiple products with different processing timelines, the order may be dispatched together once all applicable items are ready, unless otherwise communicated.

Where appropriate, Indian Zevar may also choose to dispatch items separately.

9. Made-to-Order & Custom Jewellery

Made-to-order, customised, personalised or bespoke jewellery may require additional time for:

Crafting · Finishing · Quality Checking · Packaging · Dispatch

The applicable estimated timeline will be communicated based on the specific order.

Such products may also be subject to different cancellation and return conditions. Please refer to our Refund & Returns Policy.

10. Delivery Responsibility

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's operational process.

Indian Zevar will reasonably assist customers with shipment-related concerns and tracking.

However, delivery timelines may be affected by circumstances outside our direct control.

11. Contact Us

For questions regarding your order, shipping or delivery, please contact us:

Indian Zevar
The Jewel Mall, Gulzar Houz
Charminar, Hyderabad, Telangana – 500002, India

Phone: +91 9160377704
Email: indiazevar@gmail.com

For information regarding cancellations, returns, replacements or refunds, please refer to our Refund & Returns Policy.

12. Policy Updates

Indian Zevar may update this Shipping Policy from time to time.

Any updated version will be published on this page with the revised date.

Last Updated: 23 August 2026