Frequently Asked Questions
Thoughtful answers to help you understand our jewellery, craftsmanship, service, and the experience of choosing Indian Zevar.
About Indian Zevar
What is Indian Zevar?
Indian Zevar is a jewellery brand inspired by India's rich jewellery traditions, with a particular appreciation for Hyderabadi and Nizami-inspired jewellery. We bring together traditional aesthetics, craftsmanship, carefully selected materials, and contemporary usability to create jewellery meant to be worn, enjoyed, and cherished over time.
Where is Indian Zevar based?
Indian Zevar is based in Hyderabad, Telangana. Our jewellery is available through our website as well as our physical store.
Where are your jewellery pieces made?
Our jewellery is created through a combination of skilled craftsmanship, specialised artisans, suppliers, and production partners, depending on the design and material involved. We work with craftsmen and specialists appropriate to the type of jewellery being created.
Before You Order
How do I know what materials are used in a product?
The materials and specifications applicable to each piece are mentioned on its product page wherever applicable. These may include the base metal, gemstones, pearls, polish or finish, and other relevant details.
If you need clarification about a particular piece before purchasing, please contact us and our team will be happy to guide you.
Are your pearls real?
Where a product is described as using Freshwater Pearls, genuine freshwater pearls are used. Pearl characteristics such as shape, size, colour, surface characteristics, and natural variation can differ from one pearl to another.
The exact pearl type used in a product will be mentioned in its product details wherever applicable.
Are the gemstones natural or synthetic?
This depends on the individual product. Our jewellery may use different categories of stones, including natural gemstones as well as other gemstone or stone options.
The product description specifies the material wherever applicable. If you are considering a particular piece and need clarification about its stone, please contact us before placing your order.
Will my jewellery look exactly like the product photographs?
We make every effort to represent our jewellery accurately through photography. However, slight differences in colour, texture, pearl shape, stone characteristics, and finish may occur due to natural variations and differences in lighting or screens.
For pieces containing natural materials, such variation is part of the material itself.
Can I request customization?
Some designs may be available for customization or made-to-order requirements, depending on the design, materials, craftsmanship, and feasibility.
Please contact us with your requirement before placing the order so we can advise you accordingly.
Orders & Shipping
When will I receive my order?
Delivery time depends on the product, availability, preparation requirements, and destination.
The applicable information is provided during the ordering process and/or in our Shipping Policy. Made-to-order or specially prepared pieces may require additional time.
How much does shipping cost?
Shipping charges, where applicable, are calculated according to the destination, order, and applicable shipping conditions. Please refer to the shipping information provided at checkout and our Shipping Policy.
How can I track my order?
Once your order has been dispatched, applicable tracking information will be shared with you through the contact details provided with your order.
Can I change or cancel my order after placing it?
Order changes or cancellation depend on the status of the order and whether processing, customization, or preparation has already begun.
Please contact us as soon as possible if you need to request a change or cancellation. Applicable conditions are governed by our Refund and Returns Policy.
Returns & Refunds
What is your return policy?
Our returns and refunds are governed by the Refund and Returns Policy applicable to your order.
We recommend reviewing the policy before placing your order, particularly for customized, made-to-order, or specially prepared jewellery.
Are all purchases eligible for return?
Not necessarily. Return eligibility depends on the product and circumstances of the order. Certain customized, made-to-order, or specially prepared pieces may have different conditions.
Please refer to our Refund and Returns Policy for the applicable terms.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving your order and provide the relevant order details and photographs/videos where required.
We will review the matter and guide you through the appropriate next steps according to the applicable policy.
Jewellery Care & After-Care
How should I care for my jewellery?
Jewellery should be handled according to its material, finish, stones, pearls, and construction.
As a general principle, avoid unnecessary exposure to water, perfumes, cosmetics, chemicals, excessive moisture, and rough handling. Store each piece properly when not in use.
For detailed guidance, please visit our Jewellery Care Guide.
Can Indian Zevar help maintain or restore jewellery?
Yes. Depending on the jewellery and its condition, we may be able to assist with services such as Jewellery Health Check-Up, professional cleaning, re-polishing, pearl restringing, setting checks, minor repairs, and restoration.
The jewellery is assessed first, after which the required work and quotation are discussed.
What is a Jewellery Health Check-Up?
A Jewellery Health Check-Up is a professional assessment of the overall condition of a jewellery piece.
Depending on the jewellery, we may inspect its metal, polish, stones, pearls, joints, settings, strings, and other relevant components.
The purpose is to understand the current condition and identify whether any care, maintenance, repair, or restoration may be appropriate.
Is there a fixed price for Jewellery Care & Restoration services?
No. We do not follow a single fixed price for every jewellery-care requirement.
The jewellery is first assessed through a Jewellery Health Check-Up. If work is required, the quotation is determined according to the required service, jewellery condition, material, and complexity of the work.
Bridal & Bespoke Jewellery
Do you offer bridal jewellery?
Yes. Indian Zevar offers a range of traditional and heritage-inspired jewellery suitable for bridal and occasion wear.
We also work with customers on specific bridal requirements depending on the design and feasibility.
Do you make jewellery on order?
Some pieces may be available as made-to-order creations. The availability, preparation time, and requirements depend on the individual design.
Can I discuss my bridal jewellery requirement before ordering?
Absolutely. For bridal requirements, we recommend speaking with our team before purchasing so that we can understand your outfit, occasion, jewellery preference, budget, and timeline and guide you accordingly.
Wholesale & Resellers
Do you sell wholesale?
Indian Zevar primarily operates as a retail jewellery business. However, we also supply selected jewellery to resellers and business customers, including pieces that we manufacture or source specifically for such requirements.
Wholesale availability, pricing, minimum quantities, and product selection depend on the requirement.
How can I enquire about wholesale or reseller orders?
Please contact us with your business details, product requirements, approximate quantities, and destination. Our team can then guide you regarding suitable options.
Our Approach
Why does Indian Zevar focus on educating customers?
We believe jewellery should not simply be sold — it should be understood.
A customer should be able to understand what they are buying, how it is made, how it should be cared for, and what options are available when it needs maintenance or restoration.
Our aim is to provide proper knowledge, guidance, jewellery, and solutions while creating meaningful work for artisans, helpers, assistants, sales staff, suppliers, and others involved in the jewellery ecosystem.
What does “Created to Create” mean?
“Created to Create” reflects a simple belief: creation has a purpose beyond the object itself.
For Indian Zevar, that means creating jewellery, preserving craftsmanship, creating opportunities for skilled people, supporting the suppliers and artisans who form part of the ecosystem, helping customers make informed choices, and creating pieces that can carry meaning across generations.
Still Have a Question?
If you cannot find the answer you're looking for, please get in touch with us. Our team will be happy to understand your requirement and guide you appropriately.