Refund policy
Last Updated: 23 August 2026
At Indian Zevar, we carefully inspect and prepare every order before dispatch. Because our jewellery may be handcrafted and may include natural gemstones, freshwater pearls and delicate components, our return and refund policy is designed to address genuine product or transit-related issues while maintaining the integrity of each piece.
1. General Return Policy
Indian Zevar generally does not accept returns for products that have been correctly supplied and delivered in good condition.
Please review the product description, specifications, photographs, size, materials, gemstones, pearls, finish and other available information carefully before placing your order.
If you need clarification about a product before purchasing, we encourage you to contact us.
2. Damage During Shipping
If your jewellery is damaged during transit, please contact us within 3 days of delivery.
To help us assess the issue, please provide:
- Order number
- Clear photographs of the outer packaging
- Clear photographs of the inner packaging
- Clear photographs and/or video showing the damage
- Any other relevant information requested by our team
Where reasonably possible, please document the condition of the package before opening it if visible damage is present.
After reviewing the circumstances and supporting information, Indian Zevar may provide an appropriate resolution, which may include replacement, exchange, repair or another suitable solution.
3. Conditions for Damage Claims
A damage claim may be considered only when the issue is reported within the applicable claim period and sufficient information is provided for assessment.
A claim may not be accepted where:
- The issue is reported after the applicable claim period.
- The jewellery has been altered, repaired or modified after delivery.
- The damage appears to have resulted from misuse, improper handling or accidental impact.
- The jewellery has been exposed to inappropriate chemicals or cleaning methods.
- Required photographs, videos, packaging evidence or other information is not provided.
- The condition indicates normal wear rather than transit damage.
4. Made-to-Order & Customised Jewellery
Made-to-order, customised, personalised, bespoke or specially prepared jewellery is created or prepared according to the customer's requirements.
Because these pieces may be made specifically for an individual order, they are generally not eligible for cancellation or return under our standard return policy.
Customers are therefore encouraged to carefully confirm all agreed specifications before approving such an order.
5. Order Cancellation
Orders may be cancelled within 24 hours from the time the order was placed, subject to the applicable conditions.
Cancellation requests received after 24 hours will generally not be accepted.
Made-to-order, customised, personalised, bespoke or specially prepared jewellery may not be eligible for cancellation once preparation or production has commenced.
6. Natural & Handmade Variations
Some Indian Zevar jewellery incorporates natural gemstones, freshwater pearls and handcrafted elements.
Natural materials may naturally vary in:
- Colour
- Shape
- Size
- Pattern
- Texture
- Surface characteristics
Handcrafted jewellery may also have minor variations resulting from the craftsmanship involved.
Such natural or handmade variations are not automatically considered defects and are generally not grounds for return or refund.
7. Colour, Appearance & Photography
We make reasonable efforts to represent our jewellery accurately through photographs and product descriptions.
However, the appearance of colours, finishes, proportions and details may vary slightly depending on lighting, photography conditions, screen settings and the device used to view the product.
Such minor differences are not automatically considered grounds for return or refund.
8. Normal Wear & Jewellery Care
Jewellery can naturally change in appearance or condition through regular use.
Wear, scratches, changes in polish or finish, exposure to moisture or chemicals, accidental impact, improper storage, inappropriate cleaning or other effects of use are generally not considered manufacturing defects.
Customers should follow our Jewellery Care Guide and any product-specific care instructions.
9. Refunds
Where a refund is approved by Indian Zevar, the applicable refund amount and method will depend on the circumstances of the case and the payment method used for the original order.
Approved refunds will be processed through the applicable payment or refund mechanism.
Shipping charges and other non-refundable charges, where applicable, may not be refundable.
10. Replacement, Exchange or Repair
Where an issue is determined to be eligible under this policy, Indian Zevar will determine the most appropriate resolution based on the nature of the issue.
Depending on the circumstances, this may include:
- Replacement
- Exchange
- Repair
- Refund
- Another mutually agreed resolution
The availability of a particular resolution may depend on product availability, the nature of the damage, materials involved and other relevant circumstances.
11. Inspection
Where necessary, Indian Zevar may request the jewellery to be returned for physical inspection before determining the appropriate resolution.
Customers may be asked to follow specific packing and shipping instructions when returning an item for inspection.
12. Shipping Costs for Eligible Claims
Where a claim is accepted as an eligible transit-damage or other qualifying issue, Indian Zevar will determine the applicable shipping arrangement based on the circumstances.
For issues that are not covered under this policy, any return or shipping costs may be the responsibility of the customer.
13. International Orders
International orders may be subject to additional customs duties, import taxes, local charges and other destination-specific requirements.
Such charges are generally non-refundable and are the responsibility of the customer unless otherwise stated.
International returns, where applicable, may also involve additional shipping, customs or documentation requirements.
14. How to Contact Us
For any return, damage, cancellation, replacement, exchange or refund-related request, please contact us with your order details.
Indian Zevar
The Jewel Mall, Gulzar Houz
Charminar, Hyderabad, Telangana – 500002, India
Phone: +91 9160377704
Email: indiazevar@gmail.com
Please include your order number and relevant photographs or videos where applicable.
15. Policy Updates
Indian Zevar may update this Refund & Returns Policy from time to time.
Any updated version will be published on this page with the revised date.
Last Updated: 23 August 2026